Culture Change Coaching Services

We believe that when LIVING is first, everyone thrives. Culture change coaches from the RIA will guide your senior living organization on a culture change journey to build on existing strengths, shift the focus to person-centred care and put LIVING first.

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Why Culture Change?

At the RIA, we are innovation catalysts.  We bring together experts and those with lived experience to explore new ways of doing things. That’s how we developed this program – collaborating with researchers and residents, team members and leadership in long-term care and retirement homes. We believe that when LIVING is first, everyone thrives.

Research shows that culture change improves staff retention and the quality of life for team members and residents in long-term care and retirement homes. 

What is Culture Change?

Culture change is a social movement to transform long-term care and retirement living towards person-centred and person-directed values and practices, where the voices of older adults and those working with them are considered and respected.  Changing the culture of aging involves broadening our attention from focusing solely on the medical needs of residents to a more holistic approach that includes supporting aspects of life that bring joy, meaning and purpose.

“Working with the Research Institute for Aging team has really opened my eyes to how I want to be with my residents at work and how I want to really help them make the most of their day and live to their full potential.” (Team Member)

Your Culture Change Journey

Culture change coaches from the RIA will guide your organization on a culture change journey through a series of workshops designed to fit your specific needs and build on your existing strengths.

This tailored approach will help you:

  • identify strengths and opportunities for growth and change
  • bring all levels of the organization together to develop a shared commitment
  • make change possible and lasting

Through your culture change journey, you can expect to see:

  • increased resident and staff satisfaction and engagement
  • increased team collaboration and innovation
  • improved scores on quality of life indicators

Get Started

Want to learn more about Culture Change Coaching Services and how the RIA can support a rewarding transformation within your organization?

Complete the form below and we’ll be in touch, or contact us at info@the-ria.ca or 519-904-0660 ext 4115.

Culture Change Coaching Contact

Working Together to Put LIVING First: A Guidebook to Change the Culture of Aging in Long-Term Care shares inspiration and practical strategies to support organizations interested in starting or continuing to change the culture of long-term care and retirement living.

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LIVING the Dementia Journey (LDJ) is an award-winning, evidence-informed training program for those who support people living with dementia. Participants gain awareness and understanding that changes not only the way they view dementia, but the way they support people living with it.

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This guide provides information and tools for long-term care (LTC) homes and post-secondary educators (e.g., community colleges) that have an interest in collaborating to create shared learning environments for personal support worker (PSW) education and workforce development

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The Leadership Program for Long-Term Care and Retirement Living is a continuing education program that focuses on building essential leadership capabilities that are in demand for today’s and tomorrow’s leaders.

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CHOICE+ is an innovative program that aims to improve the mealtime experience for residents in long-term care by focusing on relationship-centred practices and enhancing the dining environment. Two user-friendly checklists and six online education modules are available to help teams in long-term care improve their mealtime practices.

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CHOICE+ is an innovative program that aims to improve the mealtime experience for residents in long-term care by focusing on relationship-centred practices and enhancing the dining environment. These six online education modules help teams in long-term care improve the mealtime experience.

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CHOICE+ is an innovative program that aims to improve the mealtime experience for residents in long-term care. These two user-friendly checklists were created as part of the program to help teams improve their mealtime practices and enhance the dining environment.

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A new resource from the Ontario Centres for Learning, Research and Innovation in Long-Term Care (Ontario CLRI) is working to make long-term care a more inclusive space for anyone who lives, works and visits. Embracing Diversity: A Toolkit for Supporting Inclusion in Long-Term Care was released by the Ontario CLRI in June 2020, and offers…

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The Ontario Centre for Learning, Research and Innovation in Long-Term Care (CLRI) at the RIA is helping the long-term care sector in Ontario deliver high-quality, person-centred care and improve staff retention through training funded by the Ontario Ministry of Health and the Ontario Ministry of Long-Term Care’s Personal Support Worker Education Fund. This is the…

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The Ontario Centres for Learning, Research and Innovation in Long-Term Care funded by the Government of Ontario to provide continuing education The Ministry of Health and Long-Term Care has renewed the Personal Support Worker Education Fund for Long-Term Care. In its inaugural year (2017/18), the Fund had far-reaching impacts on the Ontario long-term care (LTC)…

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On Tuesday June 19th, Dr. Veronique Boscart received the Order of Merit, Research Award from the Canadian Nurses Association (CNA). This award recognizes her contribution to nursing through her research program and development of innovative ways to build a highly-skilled workforce prepared to care for an increasingly complex aging population. Congratulations Veronique! Learn More

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WATERLOO, Ont. (May 10, 2018) – Over $2M has been committed to advancing innovative education and training for seniors care in Canada, and Kitchener-Waterloo is at the hub of this work. The funding was announced today at Conestoga College to renew a five-year, multi-industry partnership. This innovative collaboration, led by Dr. Veronique Boscart who is…

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