Culture Change Coaching Services

Culture change is a collaborative, process-oriented journey that is guided by shared values and supported by an organization’s positive qualities. A truly collaborative culture change journey seeks to honour, celebrate, and build on an organization’s strengths with the objective of enhancing the capacity of staff and volunteers to support quality of life and care for older adults.

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Working on the RIA team has really opened my eyes to how I want to be with my residents at work and how I want to really help them make the most of their day and LIVE to their full potential.  I look forward to sharing positive information with the team I work with on the floor and my department.  I personally feel more rewarded having a more positive mindset in my job, this experience makes my more aware of how I am doing my job.

Not everyone knows where to start or what to do next when thinking about changing organizational culture. The Research Institute for Aging (RIA) can provide the tools and support to start people on the right path. We are there to guide an organization as they embark on this new adventure.

Coaches from the RIA, with direct experience in successful long-term care and retirement living culture change initiatives, will provide guidance through the nine steps of culture change. Culture Change requires a tailored approach for engagement, discovery, reflection and change to meet unique organizational needs. The process of culture change takes time and the coaches will work one-on-one with organizations to develop a plan that is tailored to their unique needs and culture.

The RIA will work with you to determine the number of sessions and timing between sessions to enable your team to introduce and trial concepts learned at each of the coaching sessions. Following each coaching session, a summary will be provided outlining what has been accomplished and the next steps to be taken.

To learn more, contact Barb Sutcliffe at barb.sutcliffe@uwaterloo.ca or 519-904-0660 ext 4115.

Ontario’s Indigenous people have unique cultural requirements that must be supported by health care, including long-term care. This report summarizes the findings from a needs assessment to explore strategies to better support Ontario’s Indigenous people in long-term care homes.

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As our population ages, long-term care homes must meet the growing needs of a culturally-diverse population. This report summarizes the findings from a needs assessment to explore strategies to better support cultural diversity in long-term care homes.

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Working Together to Put LIVING First: A Guidebook to Change the Culture of Aging in Long-Term Care shares inspiration and practical strategies to support organizations interested in starting or continuing to change the culture of long-term care and retirement living.

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The Memory Clinic is a multidisciplinary approach for early diagnosis, treatment and support of changes associated with memory loss.

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LIVING the Dementia Journey (LDJ) is an award-winning, evidence-informed training program for those who support people living with dementia. Participants gain awareness and understanding that changes not only the way they view dementia, but the way they support people living with it.

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This guide provides information and tools for long-term care (LTC) homes and post-secondary educators (e.g., community colleges) that have an interest in collaborating to create shared learning environments for personal support worker (PSW) education and workforce development

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The Leadership Program for Long-Term Care and Retirement Living is a continuing education program that focuses on building essential leadership capabilities that are in demand for today’s and tomorrow’s leaders.

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GeriMedRisk connects clinicians with geriatric specialists to support deprescribing and medication optimization for older adults.

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CHOICE+ is an innovative program that aims to improve the mealtime experience for residents in long-term care by focusing on relationship-centred practices and enhancing the dining environment. Two user-friendly checklists and six online education modules are available to help teams in long-term care improve their mealtime practices.

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CHOICE+ is an innovative program that aims to improve the mealtime experience for residents in long-term care by focusing on relationship-centred practices and enhancing the dining environment. These six online education modules help teams in long-term care improve the mealtime experience.

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CHOICE+ is an innovative program that aims to improve the mealtime experience for residents in long-term care. These two user-friendly checklists were created as part of the program to help teams improve their mealtime practices and enhance the dining environment.

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Falls are the number one reason seniors are admitted to hospital according to a report from the Canadian Institute for Health Information released this past July. November is Fall Prevention Month, a time to raise awareness about this significant issue. At the Research Institute for Aging, we’re doing our part by highlighting the work of…

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The Ontario Centres for Learning, Research and Innovation in Long-Term Care funded by the Government of Ontario to provide continuing education The Ministry of Health and Long-Term Care has renewed the Personal Support Worker Education Fund for Long-Term Care. In its inaugural year (2017/18), the Fund had far-reaching impacts on the Ontario long-term care (LTC)…

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On Tuesday June 19th, Dr. Veronique Boscart received the Order of Merit, Research Award from the Canadian Nurses Association (CNA). This award recognizes her contribution to nursing through her research program and development of innovative ways to build a highly-skilled workforce prepared to care for an increasingly complex aging population. Congratulations Veronique! Learn More

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WATERLOO, Ont. (May 10, 2018) – Over $2M has been committed to advancing innovative education and training for seniors care in Canada, and Kitchener-Waterloo is at the hub of this work. The funding was announced today at Conestoga College to renew a five-year, multi-industry partnership. This innovative collaboration, led by Dr. Veronique Boscart who is…

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It’s no secret the fastest growing segment of Canada’s population is older adults over the age of 65. Recognizing that the Canadian medical system must evolve in order to meet the needs of this aging population, a new experiential learning program is encouraging future physicians to gain new understanding of older adults’ perspectives. Developed in…

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WATERLOO, Ont. (Wednesday, January 6, 2016) – The Schlegel-University of Waterloo Research Institute for Aging (RIA) has added another Schlegel Chair to its roster of experts whose work enhances quality of life for Canada’s aging citizens. Dr. Linda Lee, a practising physician with the Centre for Family Medicine Family Health Team and founder of its…

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